Lufthansa flights from Auckland to Milan Malpensa Airport (AKL - MXP)

Even though flight took off an hour late, we were able to make it to the connecting flight in Frankfurt thanks to Lufthansa crew. The ground crew was waiting at the gate and received us and took us through special runway entrance and immigration check. We were on the plane at 10-09 am for 10-10 departure. Thanks to Andre and the other lady for mission impossible :) The business class seat looked narrow, what I realised later is the ergonomics behind it. It was fitting the body very well and had best 6 hours sleep on a 9 hour journey..

4 hours flight only 1 water , very hot cabin and if asking for water crew said you can go get it from the back

1. There is no proper assistance with rebooking when flights are delayed . I had a connecting flight , from IAD to Atlanta , which was missed because of delay . No body assisted me in correct manner , instead they made around terminals 3 terminals for a ticket . Customer care did not help , nor they assisted where i can go get a ticket. They simply said ask security to find out where Lufthansa service center is located , we all went to terminal B where the Lufthansa terminals are and again we were denied they cannot issue tickets . There were several passengers roaming not knowing what to do . A Lufthansa staff member told us to got main terminals for tickets. finally the last option was go to main gate arrivals and ask there . In between this time we missed couple flights to destination . If there was proper assistance at-least half of them would have reached their destination , i think . In my case i had to stay at hotel to catch next day flight . I had patience ,but i saw other passengers stressed , exhausted , literally in tears …. . Nobody fault here when flights are delayed due to weather , but expect better assistance to passengers after the delay rather than making passenger figure out what is the rest of the process .