Cheap Car Rentals in Florida

The rep at the counter, Allen, was very helpful and made extra effort to get a map for me to get back to the baggage claim area once I got the truck. He gave me a sticky note with numbers on it to give to the other rep in the booth to pickup the car. Once I got down there, she was quickly able to provide the keys and let me know where the car was. I asked her if she had any paperwork for me as I had not signed anything with Allen. She asked if he told me the computer was down, but he had not said anything about that. I felt very uncomfortable about leaving in the car without any paperwork and I had to get back to the airport to pick up my 92 yr old father in law. The car was very clean and he looked in the glove compartment and saw an insurance document. I called my husband who had made the reservations for the car in January and prepaid for the rental. Allen said there was a security deposit of $400.00 which he put on my credit card and added a basic insurance coverage on but it didn’t sound like I had a choice to not get that since I have my own full coverage from home. He said I would get $200 -$250.00 credited back once the car was returned. All of this was quick but did cause me some concern after hearing that someone claiming to be Hertz car rental was found to be renting stollen cars and I was just praying the whole time I had the car not to get pulled over and gave the car impounded and be without a car.!!! The computer system was still down when I returned the car but the rep was very helpful and she was able to verify timely return and the car was in good condition. My suggestion would be to consider having a paper backup set of documents available for car rental clients when the system is down. Your call system down not allow your clients to contact a person with concerns like this and the only communication option was to send an email, which my husband did the day I picked up the car but he hasn’t heard a response as yet. Our confirmation number for the rental was 9916664973. Thank you.

I liked that the counter agent fixed what was a problem with booking on-line. When I went online that cost was $1,700 for 16 days but when I broke it up to three reservations it was close to $1,100 which was what I was going to do. When I explained this to the counter guy, I think his name was Jeff, he said I can fix that. It came back to one reservation, $1,200 and a nicer vehicle. Very excellent customer service by Jeff and again why computers cant be the end all part of the offering.

The didn’t have system. I couldn’t access to my reservation, I tried to cAncel by kayak. I hope it solves without charging me

Had to wait over an hour in line to check in. They only had two people working and there was a very long line. When I finally spoke to a rep I was told it was going to be another hour to get my car since they did not have one in the type that I ordered. I ordered a wildcard which is basically dealers choice. After I expressed my displeasure in having to wait another hour they finally gave me a truck to rent. Unlikely to use them again. Saving a couple of bucks with them was not worth the hassle.

Waited for over 2 hours in line to pick up the rental. Not okay in any sense of the word. Also, my quote said $264 and it ended up being $427 total.

Waited in line 2 hours to get my car only to find out I am charged 140 dollars by bookings. Com on top of the 330 dollars charged by thrifty for a 4 day rental. Never again