Find SUV rentals in Honolulu

They could have cleaned the car, I found papers and spills from the last people who rented the car from the sister company. On pick ups they should have someone there to talk to you about the car and go over all the dents, scratches, maybe been offered an up grade. Services at check in was not very good, all 3 people did different check ins I heard one ask if people wanted to up grade after they heard what they were getting, would have been nice to get.

Very easy process getting the car and returning it. No surprise fees.

Car not well-maintained. Needed a mechanic. I received a new car that had been treated poorly by previous drivers; wear and tear was evident, including an unidentifiable (and somewhat alarming) hard rattle from somewhere near the rear wheels. (Suspension? Axle? Bad shocks?) I only felt comfortable in the car because I was not traveling long distance.

hour long line on pickup.. only 2 agents working.. called day 10 to extend rental ... they insisted on using the same Visa confirmation number which was used on the original rental. crazy... called our bank/visa... need to apply to same card but new confirmation... bank said "happens all the time with Thrifty".. banks not going to re-open a confirmation... just put through another.. therefore, per Thrifty in India, we had to take a day of vacation, drive to Honolulu airport Thrifty, go through hour long line to "re-do" application to achieve extension... said hell with it.. called enterprise .. unloaded golf clubs, diving equipment etc from car, hauled from parking lot to room. Took car back to Thrifty on last day of contract, turned in, then walked around the airport to Enterprise and rented a substitute car for the rest of the stay.. Still lost a half day messing around with the problem.. plus "the hassle !!!!!" all because Thrifty's software is fouled up... plus the long line cking in, plus car with high mileage, plus passenger seat had "steel" frame which tore into you leg every time getting out of the SUV. Not good... no more Thrifty..